Rati Jewellery Shipping & Return Policy

Shipping:

  1. Shipping Time: Orders are processed and shipped within 1-4 working days. 

  2. Shipping Charges: We offer free shipping on all orders within India. Free shipping does not apply to international orders or returns.

  3. Tracking: Once your order is shipped, we will send you the tracking details via WhatsApp, email, and SMS.

Returns and Refunds:

30 Days No-Question-Asked Return

The Rati Jewellery stands behind the quality of every product we sell, if you change your mind in 30 days after receipt, just return the item(s) and we'll issue a full refund for you.

Please refer to Return Steps for more information.

Shipment Issues

If you haven’t received your package based on the mentioned estimates, please kindly email us.

We will offer a solution as soon as possible, as customer satisfaction is always our top priority.

Please Note:

All estimated/typical delivery times are derived from data collected from past orders. They are approximate times for reference only. Shipping times will be affected during public holidays, which is outside our control. But normal service resumes immediately after each holiday.

Non-Refundable Cases

The following case is not applicable for refund:

  • The item, including but not limited to stone, metal, is damaged by misuse, mishandling, or poor maintenance.

  • Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of gemstone & silver jewelry. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.


Return Steps

When you apply for a refund or return, please contact care@ratijewellery.com at the first time, the time you contact us should be within 30 days from receipt , the email should include the following:

Subject: [Order Number] Refund Application

Content: (optional, if you would like us to pay return freight) Reason for return.  It would be better if a photo or video is provided.


Please note:

Please make sure the item will be returned as it was. If you do not have the original product packaging, please use a firm box with padding to return the item.

After we check and confirm the information, our finance team will issue a refund for you within 7 working days.